Delivery drivers at iFood in Brazil say they face exhausting workdays, low pay, lack of adequate company support and poor health conditions. In fact, wages that do not cover the cost of living -–or even do not meet the local minimum wage law—force drivers to work longer hours, leading to unsafe or hazardous working conditions and accidents, say experts and app-based drivers.
“There are dangerous conditions on the road with intense traffic that increases the risk of accidents,” says Beethoven Gomes de Oliveira, an app driver in João Pessoa. “This is also true for mototaxi workers. And the app companies don’t care about us workers, they treat us as if we are disposable.”
Delivery drivers say they suffer from exhausting workdays, low pay and poor health conditions. Credit: Paloma Luna
Injuries for the low-wage delivery drivers are on the rise. São Paulo Hospital reports that the percentage of trauma patients rose from 20 percent of motorcycle drivers in2016 to 80 percent in 2022. Nearly seven people die riding a motorbike on average every day in São Paulo, which health and safety experts attribute to the rapid expansion of food delivery apps.
Workers Fear Poor Treatment Could Expand
Motorcycle and bike drivers are among Brazil’s 1.6 million app drivers and delivery people, a figure that grew rapidly after COVID as workers seek jobs in the informal economy to sustain themselves and their families. And iFood drivers delivered more than 100 million orders in August.
iFood is owned by the Dutch investment company Prosus, a subsidiary of South African tech giant Naspers, and dominates the Brazilian food delivery market with an approximately 80 percent share. iFood anticipates total revenue from its financial arm to rise 52 percent next year-–an amount workers say could easily cover living wages and safer working conditions.
“Pay is very low, not enough to meet our basic needs. For example, maintenance costs are very high, alongside vehicle insurance and food,” says Gomes de Oliveira, leader of the João Pessoa Municipal Delivery Workers’ Commission. We are out on the street all day–12 to 15 hours–to make 100 reales (approximately $18), and even that is a struggle.”
Fabricio Bloisi, iFood CEO, was appointed Naspers joint CEO in July, a move that app-based workers saymay spread a business model that destroys their lives.
During a recent shareholders’ meeting, the Shareholder Association for Research and Education (SHARE) raised concerns about the treatment of delivery workers under Bloisi during his iFood tenure. The wider Naspers group owns the food delivery services Mr D Food, Superbalist, Takealot and Delivery Hero (25 percent).
iFood Stalls Negotiations, Basic Democratic Rights
App-based workers, the government and iFood worked together in 2023 on legislation to regulate the digital platform sector—but iFood did not negotiate in good faith with workers during the four-month process, stalling negotiations until recently when the company reached out to the Ministry of Labor.
Even as workers struggled for decent wages and safer working conditions, they say iFood has opposed their democratic right to form a union and stand together in their struggle. A FairWork report finds no evidence the platform ensures freedom of association and the expression of workers’ voice, and no evidence that it supports democratic governance.
Union supporters say they also are targeted by the company’s algorithm, with iFood blocking the accounts of leaders who question their organizing. Delivery drivers have regularly face inaccurate algorithims that cut their pay—or even deny them jobs.
“There are many algorithmic issues: accounts being blocked or deactivated, payments charged incorrectly or to the wrong person, deviations from the route without pay,” says Gomes de Oliveira.
A key part of drivers’ campaign for fairness is addressing arbitrary and unfair algorithms. Delivery workers suffer from bans from the app, without the right to defend themselves.
Company Should ‘Go Beyond Pursuit of Profits’
A 2022 report shows how far iFood was willing to control workers, including monitoring WhatsApp groups, creating fake profiles on social media and infiltrating with an agent. “The Hidden Propaganda Machine of iFood,” found the company hired an auditor specializing in human rights and spent over $1.1 million on research to determine strategies that would not increase the app’s fees during strikes.
As a result of the report and investigations conducted by the Federal Public Ministry and the Labor Public Ministry, iFood and its advertising agencies signed a Conduct Adjustment Term in July 2023. The company agreed it would not increase the fare for trips during a strike—an action delivery workers say often happened, resulting in “strikebreakers.” iFood also is obliged not to intervene directly or indirectly in workers’ organizations, and cannot influence the creation, operation and agendas of associations and unions.
Yet drivers say that iFood continues to violate international treaties, including the right for everyone, without discrimination, to equal pay for equal work and to form and join unions for the protection of their interests.
As the National App Delivery Workers’ Alliance said: “We believe that business leadership should go beyond the pursuit of profits. It should include a commitment to the well-being of workers, ensuring dignified working conditions and promoting practices that respect human rights.
In a significant win for equity on Firestone Liberia’s rubber plantation in Harbel, more than 90 percent of contract workers voted Saturday to join the Firestone Agricultural Workers’ Union of Liberia (FAWUL). With 1,660 votes for FAWUL representation, contract workers won the right to negotiate collectively with the employer for, they hope, the same wages and benefits currently enjoyed by directly employed workers who are already represented by FAWUL.
“We owe it to generation after generation of workers who have suffered to secure good jobs and dignity for ALL,” says FAWUL Chairperson Rodennick Bongorlee.
FAWUL’s organizing success is the result of the union’s long-term campaign for equity for Firestone’s contracted workers, whose precarious jobs and low wages, often for the same work as permanent employees, are in stark contrast to hard-won worker rights on the rubber plantation.
A 2008 collective bargaining agreement (CBA) and subsequent agreements were key for workers and labor rights in Liberia, where Firestone is the country’s largest employer. Previous to these agreements, plantation workers had endured working conditions that a 2005 human rights lawsuit against the company described as,”forced labor, the modern equivalent of slavery,” where exploitative quotas resulted in excessive hard labor and children working alongside their parents in lieu of attending school. However, through a series of agreements with the company since 2008, FAWUL won for directly employed workers improved conditions that include reduced quotas, better working conditions and compensation, on-site free schooling for workers’ children, a free onsite health clinic and somewhat improved housing.
But, after 15 years of partnership with agricultural workers on the plantation, the company is increasingly backtracking. By FAWUL’s calculations, since 2019, some 3,500 full-time jobs have been lost to Firestone-imposed transfers to contract positions, lay-offs and forced retirements. In 2019, Firestone fired up to 2,000 employees and required them to sign contracts with “labor contractors,” who in turn hired the former employees to perform the same work under Firestone Liberia’s supervision, but at significantly lower rates of pay, with no benefits and without the protections provided by FAWUL’s CBA.
Without collective voice and effective representation through a union, contract workers have been subject to safety risks and exploitation. Although all plantation workers face grave dangers to their health and safety, low-wage contract workers cannot afford personal protective equipment such as boots, gloves and glasses and are at increased risk related to acid use and snake bite exposure. And inadequate company housing for contract workers—usually a small, two-room brick apartment that houses 15–20 people from two extended families—is exposing contract workers and their families to unsafe crowding and, some workers report, rat infestation.
And, without CBA protection, contracted workers complain of economic exploitation. Contract tappers last month were describing Firestone Liberia’s measurement process for reimbursing latex extraction as “cheating,” and said they are being forced to work excessive overtime regularly without commensurate pay or, sometimes, any pay at all. Contract cup washers, most of whom are women who walk more than an hour to work, say they too are forced to work excessive hours without fair or, sometimes, any compensation. Excessive hours are enforced by threat of discipline or dismissal contract workers told the Solidarity Center—a very serious threat for those trapped in debt bondage to the company.
“We applaud the courage and spirit of the Firestone plantation workers who have steadfastly fought for a union to improve their lives and working conditions,” says Solidarity Center Executive Director Shawna Bader-Blau.
FAWUL in 2007 was awarded the AFL-CIO’s annual George Meany-Lane Kirkland Human Rights Award in recognition of the union’s “extraordinary courage” in successfully organizing more than 4,000 Firestone Liberia workers for the first time in the company’s 82-year existence in the country. An indirect subsidiary of Bridgestone Americas Inc., Firestone Liberia is the largest contiguous natural-rubber producing operation in the world. The company supplies Bridgestone with raw and block latex with which to manufacture tires in the United States. Approximately 25,000 people reside on the Firestone-Liberia plantation, including roughly 8,500 workers with their families. Because Firestone Liberia is an employment-standards trendsetter, plantation wages and working conditions have a direct impact on the livelihoods, rights and dignity of all workers in Liberia.
The Solidarity Center, in partnership with the United Steelworkers (USW), works with Liberian unions in key extractive industries such as mining, timber and rubber, as well as with domestic workers, to support them as they better serve their members and assist workers in forming unions.
The future of children—their education, development and eventual livelihoods—is an essential reason for ending the war in Sudan, according to the Teachers’ Campaign to End the War.
The Sudanese Teachers Committee, which organized the peace initiative, is part of the Sudanese Civil and Labor Coalition that includes labor and civil society organizations, and is a member of al Taqadum-Sudanese Civil Front movement.
Under the banner, “Teachers are builders of civilizations and advocates of peace,” the Sudanese Teachers Committee points out that no family is “untouched by the destruction caused by the war,” and notes that teachers are the most capable in leading the movement by rejecting the war, with education as the key to achieving peace.
The war in Sudan, which began April 15, 2023, has resulted in the killing, displacement and starvation of millions of people, as well as the destruction of vital public institutions. Nearly 26 million people, half of Sudan’s population, are facing acute hunger. More than 12 million people have been displaced by fighting between a military government and a paramilitary group.
Some 19 million children are out of school, while teachers have not received wages since the start of the war. The committee is serving the public by providing school—at least 6,000 facilities—in shelters.
Reaching Out for Children’s Education
On a Facebook page, which now includes 118,000 followers, the Solidarity Center-backed committee has added dozens of first-person videos by those calling for an end to war, and is campaigning for students’ ability to learn to read and return to school.
The committee also has created a series of posters illustrating the destructive actions of war and how children thrive with education and peace.
“Peace is a means to achieve comprehensive economic and social development, and through it societies advance,” the committee says. “There is no renaissance and development in a country suffering from wars, division and conflicts.”
With the unexpected shift in Bangladesh political leadership, garment workers say they are hopeful but cautious about the effect on their wages, working conditions and fundamental civil rights, such as the freedom to form unions.
“We hope something positive will happen. However, after the fall of the government, some factories … were prevented from opening in some places,” one factory-level union representative* told the Solidarity Center. “It should not happen.”
The recent disruptions, including a government internet shutdown, closed factories, but some garment workers were back to work August 7.
“We only wish our garment sector to thrive,” another worker said. “Our hope is all the factories remain open.”
Lack of Union Freedom Represses Decent Wages, Work
Government repression against workers seeking to form and join unions has prevented garment workers from achieving the living wages and safe working conditions they have sought to achieve, workers say.
With a new government, garment workers seek a crucial change: The ability to freely exert their internationally recognized freedom to form independent unions and bargain collectively for wages and working conditions.
“We want to be able to exercise our trade union rights to the fullest with no pressure from anybody,” says one union leader, who has received threats for efforts to stand up for worker rights.
Although most factories have resumed production, garment workers say their monthly wage still must be increased.
“Many families live on the income of garment workers,” said the union representative.
While many garment workers received wages in July, union leaders tell Solidarity Center that in many other factories, especially those without unions, workers were not paid. In Gazipur, ready-made garments and textile factories demanded their due payment.
Last fall, garment workers who held protests for higher wages were also brutally repressed. The government raised wages to $113 a month, an amount union leaders say does not cover the cost of living, and about half of what workers sought. Multiple labor organizations, including the Industrial Bangladesh Council and Garments Sramik Parishad, said garment workers’ monthly minimum wage must be at least Tk 23,000 a month ($195.81).
Workers said last year’s wage revision did not cover basic needs as “the prices of daily commodities have skyrocketed.” One garment worker who has been on the job for 15 years said, “Usually, our wage is revised every five years. We expect the new government to do that in three years. It will be really beneficial for garment workers.”
* All workers interviewed for this story asked to remain anonymous.
Unions of the Sofitel Philippine Plaza Manila say they will continue to fight for job security amid securing an agreement with management to reinstate workers once the hotel reopens, which only materialized after the closure.
The unions said about 70 percent of its members already accepted severance pay due to pressure from management and family financial needs.
Hotel grounds closed on June 30 for renovations, contrary to previous reports of a permanent closure, and 1,200 workers—500 regular staff and 700 contractual–lost their jobs.
However, the unions remain optimistic. Marco Jalandoni, National Union of Workers in Hotels, Restaurants and Allied Industries (NUWHRAIN) secretary general, said, “Our victory is in securing the future of the union. We were able to ensure the return of the remaining union members once the hotel reopens, and our negotiations for a new collective bargaining agreement will continue.”
Workers added that amid their persistent demand for negotiations, the hotel held job fairs prior to closing, with the majority of offers contract positions with few regular managerial jobs. Benster Moleno, education and communications officer of the NUWHRAIN-Philippine Plaza Chapter (PPC), said, “Many workers are unqualified for these positions, and job opportunities outside Metro Manila are impractical.”
The unions organized a media campaign with picket actions in front of hotel grounds leading up to the closure, which were followed by local news outlets. Senator Risa Hontiveros called for an investigation after listening to the workers’ plight two days before operations ceased.
Nestor Cabada, NUWHRAIN-PPC president, said, “The hardest thing right now is how those employees without jobs—how the whole union will survive until the hotel reopens. But as we always say: even if there is only one of us standing, the union will remain and continue the fight. We will leave no one behind.”
To focus attention on protecting workers from Central Asian countries who are migrating abroad to earn their livelihoods, the Solidarity Center was part of a broad coalition that organized a high-level conference in Bishkek, Kyrgyzstan, to coincide with UN World Day Against Trafficking in Persons. The two-day conference, which took place July 30 to 31, provided a forum for sharing best practices and strategies to combat forced labor, included representatives from regional and global representatives of civil society organizations, state institutions and organizations, trafficking experts and the U.S. government.
“Collaboration on labor protections can potentially ensure safer and fairer working conditions for everyone in the region,” says Solidarity Center Europe and Central Asia Regional Program Director Rudy Porter.
As a percentage of population, forced labor in Central Asia and Europe is the second highestin the world–estimated at more than 4 millionpeople. The U.S. Department of State’s 2023 Trafficking in Persons reportdetails forced labor across Central Asia, including in Kazakhstan, where debt-based coercion of migrant workers is reportedlyincreasing. Globally, there were almost 8 million international migrants from Central Asian countries by mid-year 2020, more than 60 percent of whom were in Russia. A Solidarity Center-supported survey of hundreds of Kyrgyz women migrant workers across 19 Russian cities in 2021 documented brutal conditions on the job for these women, including sexual violence.
The conference, “Strengthening National and International Partnerships in Combating Trafficking in Persons,” was co-organized with the UN’s Office on Drugs and Crime, the Organization for Security and Co-operation in Europe (OSCE), the Kyrgyz Republic’s Parliament, the EU Mission, the U.S. Embassy in Kyrgyzstan and global funder Winrock International. Also participating were Solidarity Center partner worker rights organizations Kazakhstan International Bureau for Human Rights (KIBHR), Kyrgyzstan’s Insan-Leilek and Migrant Workers Union, and Uzbekistan’s Istiqbolli Avlod. The European Union, OSCE, UNODC and the U.S. Agency for International Development (USAID) cosponsored.
The Solidarity Center participated on a panel on countering forced labor through promotion of fundamental labor rights in the region and highlighted a finding from recently completed research that almost 60 percent of Central Asian migrant workers surveyed do not know what forced labor is—which increases their vulnerability to unscrupulous employers or recruiters. Solidarity Center staff also used the panel as an opportunity to present recommendations emphasizing the role of labor inspectorates, unions and private and state recruitment agencies in combating forced labor.
The conference builds from a milestone convening the Solidarity Center organized in Tashkent, Uzbekistan, last year, where a joint regional action plan on combating forced labor and advancing worker rights was adopted by Kazakhstan, Kyrgyzstan and Uzbekistan stakeholders, including government ministries and agencies, non-governmental and civil society sectors, and international organizations.
Forced labor is found increasingly in the private economy, in labor-intensive and under-regulated sectors such as construction, agriculture, fisheries, domestic work and mining, reports the International Trade Union Confederation (ITUC). Worldwide, 28 million people were trapped in forced labor in 2021, a number that represents an increase of more than one-third in only five years. Globally, forced labor in the private economy is estimated to generate $236 billion in illegal profits per year, an increase of more than $64 billion since 2014.
The UN’s 2018 Global Compact on migration, which sets out a cooperative framework for achieving safe migration within a rights-based framework, includes a process for implementation andreviewof UN member states’ progress on the issue.
* Currently available in Russian; English translation forthcoming.
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